DISTANCE SALES AGREEMENT
PLEASE print and read the following agreement in 12-point bold font as required by law. Every customer making a purchase on our website is deemed to have read and accepted all provisions of this sales agreement without further notice.
SELLER: VRG Medikal Dental İnşaat Limited Şirketi
ADDRESS: Kızılay, Selanik Cd No:49 D:9, 06420 Çankaya/Ankara
PHONE: +90 312 424 1306
EMAIL: [email protected]
BUYER: Customer (the Buyer, the person making a purchase on the Seller’s website www……………...com; the address and contact information provided in the invoice will be used as primary references).
By accepting this agreement, the Buyer acknowledges that upon confirming the order, they are obliged to pay the price of the product and any applicable shipping fees, taxes, or other additional charges, and confirms that they have been informed of this obligation.
ARTICLE 2: SUBJECT OF THE AGREEMENT
This agreement governs the sale and delivery of products/services ordered electronically by the Buyer on the Seller’s website www………………….com, including the characteristics and prices of the products/services, in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
The Buyer acknowledges that they have received and confirmed all prior information regarding the product/service, including fundamental characteristics, sales price, payment method, delivery conditions, and their right of withdrawal (“cayma hakkı”), before placing the order electronically.
Products whose packaging, seals, or protective elements have been opened after delivery cannot be returned for health and hygiene reasons; opening the product packaging constitutes an exception to the right of withdrawal.
Listed and advertised prices on the website are the sales prices and remain valid until updated or changed. For time-limited offers, the listed price is valid until the end of the specified period.
The Buyer guarantees that all information entered into the website, both during registration and at the time of purchase, belongs to them or that they are authorized to use and share it; otherwise, the Buyer accepts full responsibility. The order confirmation and invoice on www……………...com constitute an integral part of this agreement. By placing an order, the Buyer accepts all terms of this agreement.
ARTICLE 3: DATE OF AGREEMENT, DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE, AND DELIVERY METHOD
This agreement is concluded on the date the Buyer places the order. The product/service will be delivered to the address provided by the Buyer.
During delivery, if the package appears damaged, it must be opened and inspected in front of the delivery personnel. If any damage is detected, the Buyer must refuse acceptance and have a delivery report prepared. Failure to do so constitutes acceptance that the delivery service has fulfilled its obligations.
ARTICLE 4: GENERAL PROVISIONS
4.1. The Buyer acknowledges having read and confirmed the information regarding product characteristics, sales price, payment method, and delivery conditions on the website.
4.2. The product will be delivered in intact packaging along with its invoice to the address specified by the Buyer, within a maximum of 30 days.
4.3. If the product is delivered to someone other than the Buyer, the Seller is not responsible for refusal of delivery by that person/organization.
4.4. Upon delivery, the Buyer is responsible for inspecting the product and, if any damage from shipping is noticed, refusing acceptance and having a delivery report prepared. Otherwise, the Seller assumes no responsibility.
4.5. The agreement approved by the Buyer during the website purchase is valid and sufficient in all cases.
4.6. Unless otherwise stated in writing by the Seller, the Buyer must pay the full product price before delivery. If payment is not completed, the Seller may unilaterally cancel the order and refuse delivery.
4.7. After delivery, if the credit card issuer or financing institution fails to pay the Seller, the Buyer must return the product within 3 days at their own expense. The Seller reserves all contractual and legal rights to claim payment. For clarity, installment payments provided by banks or financing institutions are considered credit; sales where the Seller has collected full payment are treated as cash sales. Legal rights regarding installment sales remain reserved. In case of Buyer default, a 5% monthly late fee applies.
ARTICLE 5: RIGHT OF WITHDRAWAL (CAYMA HAKKI)
The Buyer may return the product within 14 days without opening the Seller’s packaging, with approval from customer service. Once the returned order reaches the warehouse and inspection confirms it is unopened, a refund will be processed to the Buyer’s bank account.
Packages suspected to be damaged during delivery must be inspected before acceptance in the presence of delivery personnel. Any damage must be documented with a delivery report; otherwise, acceptance will be deemed, and no refund is possible.
Products showing deterioration, breakage, damage, tearing, or signs of use, or returned in a condition different from delivery, will not be accepted for return, and no refund will be issued.
Returns are processed within 7 business days from the time the product reaches the Seller’s warehouse. Refunds to credit cards will be processed within 5 business days; banks may reflect the refund in a later statement cycle.
ARTICLE 6: PROTECTION OF PERSONAL DATA AND PRIVACY
The Buyer’s personal information provided in this agreement and for payment purposes will not be shared with third parties, except the agreed shipping company. The Seller will not be held responsible if disclosure is required due to legal obligations.
The Seller guarantees that the Buyer’s personal data will be processed in accordance with Law No. 6698 (KVKK), and appropriate technical and administrative measures will be taken to prevent unlawful access, processing, or disclosure. Data will be deleted, destroyed, or anonymized once the purpose of processing no longer applies, following all legally prescribed retention periods.
By accepting this agreement, the Buyer acknowledges being informed about the processing of personal data in compliance with KVKK and the Information Notice.
ARTICLE 7: EVIDENCE, JURISDICTION, AND ENFORCEMENT
All records of the Seller, including electronic and magnetic records (e.g., computer logs, audio recordings), shall constitute definitive evidence in case of disputes arising from or regarding this agreement.
Consumer Arbitration Committees under the Ministry of Science, Industry, and Technology have authority up to the legally prescribed limits; disputes exceeding that amount fall under the jurisdiction of the Istanbul Anadolu/European Consumer Courts and Enforcement Offices.
The Buyer declares and confirms that they have read, reviewed, and accepted all conditions and explanations in this agreement and its integral order form.
Payment of the order constitutes full acceptance of all terms of this agreement. The Seller is responsible for implementing technical measures to ensure that the Buyer has read and confirmed acceptance of this agreement before completing the order.